778-873-7282

Privacy Policy

Privacy Policy (Up and Down Garage Doors)

Effective date: January 30, 2026 Website: upanddowngaragedoors.ca

1) Who we are (Business identity + NAP)

Up and Down Garage Doors (“we,” “us,” “our”) provides garage door repair, installation, service, and related field services.

Business Address (NAP): Up and Down Garage Doors 12180 Horseshoe Way, Unit 3 Richmond, BC V7A 4V5 Phone: (778) 873-7282 Email: [email protected]

2) What information we collect

We collect information in three main ways:

A. Information you provide directly

  • Name, phone number, email address
  • Service address and job details (photos/videos you send us, door size, issues, access instructions)
  • Billing details (invoice name/company, payment status, and receipts)

B. Information collected automatically (website usage)

  • IP address (often approximate location), device type, browser, pages visited, timestamps
  • Cookies or similar technologies for basic site functionality and analytics

C. Information from communications

  • Emails, texts, call notes, appointment details, and service history related to your requests

3) Why we collect it (purposes)

We use information to:

  • Respond to service requests and provide estimates/quotes
  • Schedule and perform service calls
  • Send confirmations, updates, invoices, and receipts
  • Improve website performance, security, and user experience
  • Detect spam, abuse, fraud, and unauthorized access attempts
  • Meet legal, accounting, warranty, and safety obligations

4) Legal bases (Canada + general compliance)

Where applicable, we rely on:

  • Consent (you submit a form, request service, accept cookies)
  • Contractual necessity (to provide requested services)
  • Legitimate interests (security, fraud prevention, site improvement)
  • Legal obligations (tax, accounting, warranty recordkeeping)

5) Cookies and analytics

We may use cookies and analytics tools (for example, performance measurement and traffic insights). You can control cookies through your browser settings. Disabling cookies may affect some site functions.

6) Sharing of information

We do not sell your personal information.

We may share limited information only when necessary with:

  • Service providers who help us operate (hosting, email, analytics, scheduling, payment processors)
  • Trades/partners involved in your job (only as needed—e.g., parts suppliers, specialty subcontractors)
  • Legal/insurance when required to comply with law, safety, claims, or dispute handling

7) Payments

If you pay online or by card, payment processing is handled through secure third-party processors. We do not store full credit card numbers on our servers (processors may store tokenized data).

8) How long we keep information

We keep information only as long as needed for:

  • Customer service and warranty support
  • Accounting/tax requirements
  • Safety and compliance documentation Retention periods vary by record type. If you want deletion requests, see Section 10.

9) Security

We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission/storage is 100% secure, but we work to prevent unauthorized access.

10) Your rights and requests

Depending on your location, you may request:

  • Access to personal data we hold about you
  • Corrections/updates
  • Deletion (where permitted by law)
  • Withdrawal of consent for marketing messages

To request: [email protected] (include your name, phone/email used, and what you want changed).

11) Marketing communications

If we send service updates or promotional messages, you can opt out at any time by replying “STOP” (SMS) or using the unsubscribe link (email), or contacting us directly.

Our website may link to external websites. We are not responsible for their privacy practices.

13) Children’s privacy

Our services and website are not intended for children under 13, and we do not knowingly collect data from them.

14) Changes to this policy

We may update this Privacy Policy periodically. The “Effective date” will change when updates are posted.

15) Contact

Questions or requests: Up and Down Garage Doors 12180 Horseshoe Way, Unit 3, Richmond, BC V7A 4V5 (778) 873-7282 | [email protected]